Job Title: Network Operations Center (NOC) Manager
Company: Jackson and Tull
Location: Silver Spring, MD and Hanover, MD (BWI Airport)
Position Description: The NOC Manager deals with a broad base of stakeholders, including customers, vendors, engineers, and the entire technical team. This individual is responsible for managing and coordinating the NOC team. Important focuses of this coordination are to assure that the networking system runs effectively without interruption, and to assure that performance meets and exceeds SLAs. The NOC Manager is responsible for the accuracy of the Forward Schedule of Changes Calendar, reporting any unscheduled outages. This individual also manages the technical business processes (e.g. ITIL) of the organization. Typically, this position manages a team of technical resources that are staffed 24x7x365 and reports to top management, keeping upper management informed about what is happening in the agency concerning the agency’s network. This individual is able to quickly develop innovative solutions in response to various networking problems and direct the execution of these solutions. This individual ensures that customer needs are properly defined and satisfactorily met. This individual stays abreast of new technologies emerging in the industry.
Education: The position requires a Bachelor’s degree from an accredited college or university with a major in Computer Science, Information Technology, Engineering, or a related discipline. The candidate must possess a Cisco Certified Network Associate (CCNA) certification. The certification criteria are determined by the network operating system vendor.
General Experience: The proposed candidate must have at least twelve (12) years of experience in a computer-related field. This individual must have a working knowledge of network operating systems. The proposed candidate must have at least five (5) years prior experience with managing a technical team. The proposed candidate must have effective verbal and written communication skills, and is able to communicate about networking issues effectively in a comprehensible manner. The proposed candidate must have effective troubleshooting skills. The proposed candidate must have excellent interpersonal skills, and must be able to provide superior customer service through their own actions and must be able to manage subordinates to provide superior customer service. The proposed candidate must have a good understanding of the industry that the candidate will be working in, and must have a deep understanding of technology. The proposed candidate is able to work independently and as part of a team.
Specialized Experience: The proposed candidate must have a comprehensive working knowledge of the IT service management practices (e.g. ITIL). The proposed candidate must have at least ten (10) years of experience in one or more of the following areas: data communications engineering; data communications hardware or software analysis; network administration or management; or data communication equipment installation and maintenance. The candidate must have a working knowledge of Ethernet, VOIP and video technology, high speed WANs, routers, bridges, and switches. This individual must have working knowledge of with cable/LAN meters, protocol analyzers, Simple Network Management Protocol (SNMP) and Remote Monitoring (RMON) based software products.